Impact of Work-life Balance on Employee Retention: The Mediation and Moderation Effect of Employee Commitment, Psychological Empowerment and Organizational Citizenship Behaviour

Panda, Ansumalini (2019) Impact of Work-life Balance on Employee Retention: The Mediation and Moderation Effect of Employee Commitment, Psychological Empowerment and Organizational Citizenship Behaviour. PhD thesis.

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IT and ITES industry has revolutionized the world and facilitated the transformation with undreamt rapidity in the global scenario. India acts as a global leader for spectacular growth in the field of information technology, which has attained USD 126 billion as revenue for both domestic and exports in the financial year 2017-18 and estimated to reach annual revenue of US $350 billion by the financial year 2025. The industry is growing at a fast speed with its increasing opportunities, services, and amplified GDP. In the contemplation with meeting the demands of the exceptional growth, industries are achieving excellence preference on survival and sustainability with the major lifeline of technology, people and process. Work-life balance measures need to be enforced to persuade and motivate the software professionals to evade organizational pressure and challenges. Numerous researches have focussed on employee retention, which is inclined through various organizational initiatives and benefits of software organizations. However, the earlier research highlighting on WLB measures to motivate and retain the potential workforce are scant in India. Consequently, the study explored the impact of work dimensions and family dimensions of work-life balance towards enhancing perceptions on employee retention in Indian IT-ITES industry. Moreover, the research emphasizes on gauging the perceptions of employees of Indian IT-ITES industries on work-life balance, employee commitment, psychological empowerment, organizational citizenship behaviour and retention of professionals to formulate a coherent and logical connection among these study variables. An opinion survey was fabricated among the professionals of Indian IT-ITES industry located in east, west, north and south geographic region of India. The survey has been conducted in various IT and ITES Industries like Infosys Ltd., Tata Consultancy Services Ltd., Tata Technology Ltd., Mind Tree Technology Ltd., and Wipro Ltd. located in major cities of India such as Pune, Bangalore, Bhubaneswar, Hyderabad and Jamshedpur to collect pertinent information to carry out the proposed research. The present study focuses on these five industries as all are specified in the context of both IT and ITES. A structured questionnaire encompasses of one hundred twenty one items were administered among eight hundred forty seven participants by adopting simple and stratified random sampling. In the process of opinion survey, six hundred sixty five positive and valuable responses were used owing at seventy eight percentages of response rate. The response of the participants was analyzed through SPSS 20 and AMOS 20. The preliminary analysis of data was conducted by using the descriptive statistics, correlation and regression analysis. Subsequently, the hypothesized research model was validated by using statistical tools such as exploratory factor analysis and structural equation modelling. The outcome of the study exhibits that work and family dimensions have an imperative connection with work-life balance. Likewise, the study has found that work-life balance has a positive and significant association with employee commitment, psychological empowerment, and retention of professional. Further, employee retention has significant connections with employee commitment and psychological empowerment. Along with these employee commitment and psychological empowerment acts as a partial mediator the relationship between work-life balance and retention of professionals. Additionally, organizational citizenship behaviour is moderating the positive relationship between work- life balance and psychological empowerment, work- life balance and employee commitment where the relationship has found better when OCB is stronger. Therefore, the study provides a comprehensive approach which may act as a blueprint for IT-ITES industries to improve and enhance perceived WLB as well as employee retention. Moreover, the research might offer substantial evidence to the HR and software managers for better perceived WLB measures and retain competent workforce through suitable mechanism and policies in the workplace along with the enrichment of professional competencies and motivation towards organizational performance. [math mode missing closing $]

Item Type:Thesis (PhD)
Uncontrolled Keywords:Employee Commitment, Organizational Citizenship Behaviour, Psychological Empowerment, Retention of Professionals, and Work-life Balance.
Subjects:Management > Human Resource Management
ID Code:10113
Deposited By:Mr. Sanat Kumar Behera
Deposited On:11 Jun 2020 11:13
Last Modified:20 Mar 2023 16:59
Supervisor(s):Sahoo, Chandan Kumar

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